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Stay Connected

Temenos offers you the possibility to remain connected and productive even when outside our offices with our Secure Portal. Secure Portal is a remote access solution that allows you to securely access Corporate Applications and Corporate Resources that are otherwise not available from outside our Corporate network.

Security Controls

When using Secure Portals there are several important security checks that will allow or BLOCK your connection. These security checks are done by the Host Checker (a small program, part of Secure portal client) that scans endpoints to ensure security compliance before and during remote sessions. Before allowing a device to connect, the Host Checker will verify if:

  • You have an antivirus running on your device. Please find a list of validated/trusted AV solutions here. (Avira Free Antivirus 1.6.0 is working on MacOS).
  • The virus definitions have been updated in the last 5 days.
  • A full virus scan has been performed on the machine in the last 60 days. Hint : You can connect after starting a fullscan.
  • The Windows/MacOs firewall must be turned on.

Make sure your PC/MAC device do comply with the above otherwise your connection will fail.

Before connecting to Temenos Secure Portals please configure your Multi-Factor Authentication by following MFA guide.

When using the Mobile Authenticator App, after entering username and password, you will receive a PUSH message on your phone that will give you the option to approve or deny access to the Secure Access Portal. The PUSH message will work as long as the mobile device has Internet Connectivity (via Wi-Fi or mobile data).

Next, to connect to Temenos Secure Portals, you need to install on your Windows/MAC machine a software called Pulse Secure (VPN Client). For personal machines the download link is on the right side. For Temenos machines please install Pulse Secure from Temenos Software Center. After installation please add a new connection in Pulse Secure application (click on +) and copy a link from the below ones, depending on your physical location.

For better performance, choose the closest Secure Portal to you.

Please don’t login using web browsers, use only the Pulse Secure application installed locally.

Portals

Datacenter Location
Europe: https://portal5.temenos.com
https://portal6.temenos.com
Geneva
Lausanne
India: https://portal7.temenos.com
https://portal8.temenos.com
https://portal11.temenos.com
https://portal12.temenos.com
Chennai SR
Chennai KG
Bengaluru
Hyderabad
USA: https://portal10.temenos.com Malvern
Canada: https://portal9.temenos.com Toronto


Operating Systems (MAC/Windows) for Pulse Application

  • Windows 10 with latest updates is fully supported.
    Please download the Pulse Secure VPN Client from here:
    > Windows 10 64-bit: Ivanti Secure 22.7.1-64bit.
  • MacOs is partially supported.
    > Mac OS 13 , 14: Ivanti Secure 22.7.1.
  • Linux Please ask IT personnel.

  • Direct Access - No need to connect to the Secure Portal for..


    Feedback and Support

    • Your feedback is important to us, especially for those of you who are using non-PC devices. Please take time to share your feedback here.Thank you.
    • Should you have any issues to connect to the secure portals, please send e-mail with details (Computer type, OS version, Browser type, screenshots, error messages, etc...) to Temenos IT Service Desk. to open a support case.